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NOTICE - RELTEK LLC Operations During COVID-19 Restrictions

We are still here to serve you!

Our hearts are with those who have been affected by the outbreak of the novel Coronavirus (COVID-19) as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread. 

All of us here at RELTEK care about the safety and well-being of our families, colleagues, customers, and partners. 
We are also still dedicated to providing extraordinary customer service and as always, "stick to you forever!"
 
RELTEK is an essential supplier to many essential companies/services (such as government and medical) and we plan to continue operations.
We have developed a business continuity plan to abide by our County and State mandates and safeguard the health of our employees, while minimizing the impact on serving you.
 
Working Remotely: 
The majority of office work is conducted through remote connections, which enables employees to work off-site and minimize the spread of virus. Personnel will reply as quickly as possible, however longer response times may occur.
 
Safety On-Site: 
When on-site work is required, staff are to spend only the minimum time required to accomplish essential tasks, while following the recommended social distancing and hygiene protocols (sanitize surfaces, hand washing, gloves, etc.).
 
Contacting Us/Inquiries/Orders:
  • Please email us!
Questions (Technical support, Sales, etc.) and orders should be emailed to reltekllc@reltekllc.com. Please allow for longer response times.
  • Calls to RELTEK's business line will NOT be answered, nor will voicemail messages be retrieved. 
If you prefer a telephone discussion, you can request a phone call by emailing reltekllc@reltekllc.com. We apologize for any inconvenience this may cause.
  • ORDERS will be prioritized and fulfilled. You should receive an Order Confirmation via email with estimate lead-time. Please allow for longer lead-times overall. (Also note that shipping carriers may have longer transit times.)
 
Regarding Our Suppliers: 
RELTEK operations are supported by a number of suppliers and distributors. At this time we are not aware of any disruption in our supply or distribution chains. As this situation is fluid, we will communicate any presented challenges to our customers ASAP. 
Other than possible longer lead times, we anticipate and will work our hardest to continue providing exceptional customer service during these difficult times.
 
Company Guidance to Employees:
RELTEK is fully committed to ensuring the health, safety, and well-being of our employees. This is our top priority in order to maintain the business continuity needed to provide the support and service to our customers. We have established protocols, in tandem with local crisis teams and health authorities, to reduce risk of exposure.
 
 
RELTEK has an excellent team and we are ready to serve our customers. As this situation evolves, if you have any further questions about RELTEK's response to COVID-19, don't hesitate to contact us at reltekllc@reltekllc.com.

Thank you for your patience!
We hope you stay safe and well!

Best Regards,

RELTEK, LLC Team

While solving the insolvable
With extraordinary customer service
We stick to you forever


 

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NEED TECH SUPPORT? Click here for our Technical Support Form, to receive technical assistance in choosing or using our products.

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Visit FAQ's page to see if your question is answered there. 

For all other general inquiries, you can fill out the Contact Form, or see our contact information below, and Customer Service/Sales will provide a solution to your request.

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**While we strive for same-day response, at times of high volume it may take 48-72 (business) hours for a response.

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nd are working hard to serve you as quickly as possible.

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RELTEK, LLC

Hours:
   Monday - Friday,
   09:00am - 05:00pm PST
 
Expected Holiday Closures:
  (times are in PST)
    • January: New Year's Day
    • February: Presidents' Day
    • May: Memorial Day
    • July: Independence Day
         ("4th of July")
    • September: Labor Day
    • November: Thanksgiving Day,
        Friday after Thanksgiving
    • December: Christmas Eve,
        Christmas Day
Additional Known Office Closures:
*Additional closures may occur and are subject to change.
  (times are in PST)

Email:
   reltek@reltekllc.com

Toll Free #:

   1-877-RELTEKiT™
   (1-877-735-8354)

Telephone #:
   707-284-8808
   (add +1 for international)

Fax #:
   707-284-8812

Address:
   2345 Circadian Way
  Santa Rosa, California 95407
  United States
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