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Product Purchasing Information

OEM Support:

We welcome all inquiries regarding direct product purchase and use of all our products.

RELTEK is dedicated toward providing the finest, most effective product line.

The assurance is that customer’s needs are met with continuous technical support at any point when using our products.

For product recommendations and support please use our Technical Support Form, or feel free to Contact Us.

Purchasing Factory Direct:

We welcome all inquiries regarding direct product purchase and use of all our products.

  • Pricing: For Factory Direct Pricing, please view our Pricing page, or feel free to Contact Us.
  • To order, send your request by either Email, Phone, or Fax (see Contact Us page for contact information).
  • Minimum order amount is $100USD. This may include any combination of tools and/or products.
  • Lead times vary from days to weeks depending on volume, quantity, type, & availability of product ordered.
    Please Contact Us for estimates. Detailed lead times are provided at the time of purchase.
  • Shipping carrier options are UPS or FedEx. NOTE: Cannot ship to P.O. Boxes due to products' hazardous classification.
  • Freight is either pre-paid & added to invoice, or shipped collect on customer account.
  • Domestic Payment terms are pre-pay by Credit Card, ACH, Check, PayPal (PayPal email: accounting@reltekllc.com), or Wire Transfer ($25.00USD fee). Payment must be received prior to order processing.

    International Specifics-
  • An International Documentation fee of $40.00USD may apply to certain international orders.
  • Our products are considered Hazardous. Shipping restrictions occasionally apply to certain locations.
  • International payment terms are pre-pay by Credit Card (no processing fee), PayPal (PayPal email: accounting@reltekllc.com), or Wire Transfer ($25.00USD fee). A proforma invoice can be provided upon request. Payment must be received prior to order processing.

For product recommendations and support please use our Technical Support Form, or feel free to Contact Us.

Limited Warranty:

*Please view the full warranty: see RELTEK's Return Policy & Warranty here.

RELTEK
provides one of the most respected and effective warranties in the industry and that its products are free from defects in workmanship and materials for a period of 1 year commencing on the date of product shipment.

Product Return and Refund:

*Please view the full return policy: see RELTEK's Return Policy & Warranty here.

*Please view the full Return Instructions for Customers here.

Product returns and refunds must first be approved by the Customer Service/Sales Department.
Should you need to return a product, please Contact Us and ask for an RMA (Return Merchandise Authorization) approval and number.

Returns and refunds are not approved for improperly used products, or products that were damaged by customer negligence.

Note: Customers who purchased RELTEK products through a distributor must obtain a refund from that distributor.

Distributors:

We are proud of the following list of present Distributors and representatives who effectively further the RELTEK product mission of highest quality and customer service.

US Amazon-
RELTEK products are now available on Amazon.com. We ship directly from our manufacturing location in Santa Rosa, CA.
View the RELTEK LLC products available on our Amazon page here.

US Stocking Distributors-
  • McMaster Carr: mcmaster.com, (search their site for their associated PN).
    B-45, 50ml/1.7oz dual cartridge, McMaster PN 7513A3 (RELTEK PN B-200-0045-03)
    • B-45TH, 50ml/1.7oz dual cartridge, McMaster PN 7513A1 (RELTEK PN B-200-0045-TH-03)
    • B-45TH, 1.5qt Kit, [size exclusively through McMaster]McMaster PN 7513A2 (RELTEK PN B-200-0045-TH-06)
    • B-46TH, 50ml/1.7oz dual cartridge, McMaster PN 7513A6 (RELTEK PN B-200-0046-TH-03)
    • B-4811, 50ml/1.7oz dual cartridge, McMaster PN 7513A4 (RELTEK PN B-200-4811-03)
    Deluxe PTFE Bonding Kit (with B-45TH), McMaster PN 7807A11 (RELTEK PN P400-0001-01)
       (QTY. 4oz of Etchant in bottle/s; QTY. 1 of B-45TH in 50ml/1.7oz dual cartridge; QTY. 1 of 1:1/2:1 Plunger for 50ml cartridge; QTY. 2 of Acid brushes; QTY. 2 of Petri dishes; QTY. 1 of 6" Static mixing tube; QTY. 1 of Wooden mixing stick)
    • Standard PTFE Bonding Kit (with B-45TH), [size exclusively through McMaster]McMaster PN 7607A15 (RELTEK PN P400-0045-TH-03)
       (QTY. 2oz of Etchant in bottle/s; QTY. 1 of B-45TH in 50ml/1.7oz dual cartridge; QTY. 1 of 1:1/2:1 Plunger for 50ml cartridge; QTY. 1 of 6" Static mixing tube)
US Non-Stocking Distributors-
 China Stocking Distributor-


Do you wish to become a distributor?


We welcome the opportunity to work with our distributors with the shared purpose of creating business relationships.

For further information please Contact Us.



Purchasing